Frequently Asked Questions

General

Most people are able to lift up to 150kg/330lb one VIKING ARM® tool.  !50kg/330lb is also covered under our warranty.
You may be able to lift/hold/press even heavier objects, but this is not covered under our warranty and is done on your own responsibility. Please take precautions to avoid dangerous situations if you choose to go extreme.

Please also note that the further out on the tip of the baseplate/»fork» you place the load, the higher the forces and strain will be placed on the Viking Arm and the less load/weight can be placed there. Please place the load as far in against the Viking Arm body as possible. See maximum load diagrams.

The feet are impossible to bend under correct use and a nice safety margin is built in here.  Bent feet are therefor usually not a warranty issue.

Please go to the Where to Buy section. The international network of offline and online retailers offering VIKING ARM® tools is continuously growing.

If you are unable to purchase VIKING ARM® through one of our distributors, please don’t hesitate to contact us directly.

We intentionally deliver VIKING ARM® tools  without a paper-based manual. You will easily find our manual in the Support section of this WEB page.

Yes, certainly. You can buy screws, springs, lock and release mechanism, shaft, bases. These can be ordered separately through your retailer. Go to Support section to watch our VIKING ARM® tool assembly tutorial video.

We are planning to introduce a line of accessories so that you could customize your Viking Arm for various tasks. Please visit Accessories section for updates in our offering.

Currently, in addition to the standard 6 mm baseplate and bars you can purchase  thinner baseplate and bars (3 mm). Please see  dimensions in Key Specifications. The Accessories can be ordered through your retailer.

Sure. You can read more about our product warranty policy in the Support section. Sales of VIKING ARM® tool are regulated by the provisions of the Norwegian Sale of Goods Act (Kjøpsloven) of 01.01.1989 and the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven) of 01.07.2002.  VIKING ARM®  will always be useful to you, provided you take good care of the tool like protecting against damage and rust and storing it neatly. Please carefully read our maintenance tips in the Support section. Please note that our product warranty doesn’t cover: malfunctioning due to lack of proper  recommended maintenance; abuse; incorrect use; impact damage; negligence; accident; alteration; normal wear; damage resulting from overloading the product; failure due to chemical corrosion and physical erosion; unauthorized alteration.

Lifting an object weighing over 150 kg with one VIKING ARM® may result in bent bars/baseplate. Such use of the tool is not covered by our product warranty. Please see the Load Diagram in the Support section. You may remove bars/base and try to bend them back. If this doesn’t help, you can replace the bars/base. The spare parts can be ordered through your retailer.

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While creaking can be really annoying it doesn’t affect the VIKING ARM®’s functionality. Actually, some craftsmen prefer to work with a “dry” tool. If you want to eliminate creaking, you may try to twist springs a bit first. If this doesn’t help, any quality technical lubricant should fix it.

It is important to maintain your VIKING ARM® regularly. This will help to increase the service life as well as the performance and to avoid malfunctioning.

Your VIKING ARM® shall remain free of debris, sand, cement and dust, which can cause damage over a long time. It is well worth to spend a few minutes cleaning the tool compared to the cost of repairing or replacing it.

Cleaning your Viking Arm regularly is essential to its’ proper functioning. You can clean it by simply wiping all over with a rag. Please dry the tool properly if you used it in humid environment. If the arm is dirty, do not hesitate to disassemble it, clean and lubricate properly all the parts. Please watch our Viking Arm Assembly video in the Manual & Tutorial section.

It is very important that you lubricate your VIKING ARM® tool on a regular basis  Sprinkle moving parts and shaft with a light coat of any good industrial lubrication oil.  Lubricating helps to improve performance of the tool, solve  occasional loss of functionality, reduce wear and tear of components and prevent corrosion.

Please note that our product warranty doesn’t cover: malfunctioning due to lack of proper  recommended maintenance; abuse; incorrect use; impact damage; negligence; accident; alteration; normal wear; damage resulting from overloading the product; failure due to chemical corrosion and physical erosion; unauthorized alteration.

Please regularly inspect your VIKING ARM® for signs of damage and faulty functioning. Ensure that you repair your tool immediately if there is any damage. You can buy spare screws, springs, friction plates, plastic bushings, shaft, “Lock & Release” mechanism, base plate, and bars. These can be ordered from your retailer.

If you experience loss of proper function please try first to lubricate the moving parts. If it didn’t help you may disassemble Viking Arm, clean and lubricate all the parts and then assemble the tool (please watch the Assembly Video in the Support section).

Problem solving

Problem solving text will appear here soon.

Maintenance